Cashel Health Centre
Terms and Conditions
Appointments
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Please phone 03 982 0168 to make an appointment.
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Please do not email reception for an appointment, we can not book appointments in this way.
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If you feel your health concerns are urgent, please inform reception staff when you telephone to make your appointment. There is high demand for appointments, however, we will do our best to fit you in with a clinician as soon as possible, but it could take up to two weeks.
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If your cell number is in our computer system, you will usually receive a reminder text the day before your appointment. Please let us know if you change your number. Please do not reply to the reminder text as this is not monitored.
Fees
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Payment is expected at the time of consultation.
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We are a Very Low Cost Access (VLCA) provider. Preference of enrolment is given to patients who meet the criteria for VLCA.
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Fees can vary based on your entitlements to other subsidies. Please advise reception of any additional entitlements you are aware of.
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If a single appointment is booked but a double appointment is required then you will be charged for the double appointment (twice the single appointment cost) at the clinicians discretion.
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When collecting prescriptions you have requested from the medical centre, we require payment at time of pick up.
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Outstanding accounts that are unpaid at the end of the calendar month will incur a $7.00 late overdue account fee.
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If your account with us is overdue by more than 30 days we not be able to book an appointment with you or write a prescription until the account is cleared.
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We are a contracted provider to Pegasus Health (Charitable) Ltd Primary Health Organisation.
Repeat Prescriptions
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Please phone 03 595 0167 to leave a message on the script line.
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Please do not email or call reception for an prescription, we can not take prescription requests in this way.
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Please leave a clear message that specifies your;
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Full Name
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Date of Birth
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Repeat Medications Required
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Pharmacy you would like the Prescription sent too
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Your contact phone number
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If you have not been seen by a clinician in the past three months, we may ask that you make an appointment instead.
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Please allow up to two working days for processing before collection at your designated pharmacy. Please note that scripts ordered on Friday's will be ready for collection by the following Wednesday at the latest.
Privacy Statement
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This statement tells you how Cashel Health Centre collects, uses and shares your Personal
Information.
Your ‘Personal Information’ is any information that can identify you as an individual. Your ‘Health
Information' includes information about your health or disabilities and medical history. In this
statement when we say ‘information’ we mean both your Personal Information and your Health
Information.
We comply with the Health Information Privacy Code 2020 (HIPC) and the Privacy Act 2020.
If you have any queries about anything in this statement, email admin@cashelhealth.pegasus.net.nz
or phone 03 982 0168 and ask to speak to our Privacy Officer.
How we collect your information
We collect information from you directly, or from someone you have given consent that we can
speak to (for example, whanau, a support person or relative). We will talk to you first to collect
information, unless there is a good reason not to (for example if you are sick and cannot agree to the
information being provided to us).
How we use and share your information
We use your health information to provide you with Health services.
There are times when by law we are required to share information, for example when requested by
Te Whatu Ora – Health New Zealand. Patients’ health information is confidential and should only be disclosed to the patient (or their representative) or with the patients consent. There are some exceptions to this rule, however, which include where the disclosure is one of the purposes for which the information was collected (such as a referral), the information is publicly available or will be used in a form that does not identify the patient. You will find a full list of the exceptions to this rule in the HIPC (rule 11).
The HIPC 2020 includes rule 12 that refers to disclosure of health information outside of New
Zealand and the conditions and exemption that must be adhered to. If Cashel Health Centre received a request for a patient’s health information from any person who is
providing (or is to provide) health services to the patient, we must disclose the information unless
we have a lawful excuse for not doing so. Patients are entitled to ask Cashel Health Centre whether our practice holds information about them. They are also entitled to ask to access their information.
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HealthOne
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Please note that this practice is contributing to, and accessing healthcare information from
HealthOne
What is HealthOne?
HealthOne is a South Island based secure electronic record that allows registered healthcare
providers directly involved in your healthcare, to quickly access information such as your test results,
allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles
of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code
2020. Access is only possible via an approved highly secure healthcare information network which is
regularly audited and tested. Privacy auditing is used to check that only those directly involved
in your care are accessing your information.
To find out more about HealthOne please visit https://healthone.org.nz/.
Please note that you are entitled to restrict the sharing of your
healthcare records by contacting 0508 837 872 or emailing "HealthOne.privacy@pegasus.health.nz”
Holding your information
We use Microsoft Office applications for our administration systems and patient information is held
on our practice management system: Indici.
All reasonable steps are taken to ensure the personal information we collect is protected against
loss, unauthorised access and disclosure or any other misuse. We have a number of security
measures, including data encryption where possible and role-based access controls. We follow the
relevant health standards and guidelines for storing and sending information.
Information is kept for as long as legally required and for our specific organisational purposes. We
are legally required to keep your health information for 10 years after the last time we provided you
with a health service.
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Your Rights
You have the right to:
• Ask us to see any of your personal information that we hold.
• Ask us to correct your information if you think it is wrong
Your caregiver or representative can also ask for information about you.
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To make a request to see or correct your information, please contact:
• Email – admin@cashelhealth.pegasus.net.nz
• Call 03 982 0168 and ask to speak to the Privacy Officer
• Mail to P.O.Box 32059, Linwood, 8011
Privacy complaints
CASHEL HEALTH CENTRE
413 Cashel Street, Linwood,
Christchurch 8011
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If you have concerns about your privacy and the handling of your information, please let us know.
We will work with you and do our best to resolve your concern. We are always open to improving
our processes and systems. If we are unable to resolve your concern, you have the right to complain
to the Office of the Privacy Commissioner. Options for contacting the Privacy Commissioner are on
the Commissioner’s website: https://www.privacy.org.nz/